All of our artwork, frames and framed prints are custom-made to order and therefore returns are not accepted. In cases of an error made by us or damage incurred during transit, we will replace the artwork.
We strive to deliver unparalleled customer service, and thus will initiate replacements for any order that arrives defective, fails to be delivered, or gets lost in transit. Replacements will be shipped within 3 days of being notified.
For any mistakes which are the responsibility of the buyer, i.e., incorrect spelling, grammar etc. for personalised art, a re-purchase is required.
In order to start a return, contact us at email@example.com. The Buyer is responsible for return postage costs, which are not refundable; we will provide instructions for return shipment. Returns without prior approval will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please check your order upon delivery and inform us as soon as possible if there are issues such as a defective, damaged, or incorrect item. Pictures of any damaged prints should be sent, enabling us to take steps to prevent future incidents and quickly send out replacements within 3 days of being notified.
Unfortunately, we cannot accept returns on sale items or gift cards.
Size Upgrade or Downgrades
To be eligible for a size alteration of your artwork, please contact us within 24 hours of your purchase so that we make the necessary adjustments before the order goes to print.
Refunds for Damaged Items During Transit
Once we receive and check your return, we'll inform you of the status of your refund. If approved, we'll process a refund to your original payment method. Please allow up to 5-7 business days for the refund to be processed by your bank or credit card company.