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FAQ

How do I personalise my order?

It's very simple to do. All you need to do is include all the required details in the custom box and submit your details.

My Order has arrived damaged, what should I DO?

In the unfortunate event that your order arrives damaged, please let us know within 24hrs and provide a picture for proof of damage. We will then work with you to get this rectified ASAP.

My order hasn't arrived, what do I do?

Please refer to your tracking number first. If no further info is available please get in touch with your local post office or courier. If none of the above doesn't yield any answers then please get in touch so that we can look into it for you.

Can I change my details once I've placed an order?

Yes you can, but please do so within 24hrs.

How are orders sent?

UK- Prints are shipped with Royal Mail. Europe - Prints are shipped from the UK with Royal Mail, then handed over to the destination country's postal network provider. Canada, USA, Australia - Prints are shipped from the UK with Royal Mail and then handed over to the destination country's postal network provider. Rest of the World - Prints are shipped with Royal Mail and then handed over to the destination country's postal network provider.

How do I Pay?

Payments are processed in one of 2 ways either through PayPal which is safe, easy and secure or through Stripe which also handles all of your personal details.

I don't have a PayPal account?

Not to worry. All major debit and credit card payments can be processed through Paypal without the need of a Paypal account.

Do You Ship Internationally?

Yes, we ship Worldwide.

How long will it take to receive my order?

Standard / Generic prints are dispatched within 1-3 days. Framed Prints are dispatched between 3-5 working days. Please see the Delivery Info for more details.

I want to refund my order?

Cancellations can be made within 24hrs of an order being placed. Refunds cannot be given once work has already started on your print. Personalised orders are non-refundable. For further details please click on the Refund Policy below.

Do I have to pay anything to return my items?

In the likely event that a return is approved, the buyer pays all return costs.

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